Refund & Cancellation Policy
Version 1.1 · Effective 23 October 2026
1. Who you are buying from
Dodo Payments is the merchant of record for every PrepZap purchase. You buy from Dodo, not from Philansys Labs. Dodo takes the payment, charges any applicable tax, issues your invoice, and appears on your card or bank statement.
Refunds, when they are due, are processed by Dodo back to your original payment method. We decide whether a refund is due; Dodo pays it out.
2. What you are buying
PrepZap is sold as credits, not as access to a platform. There are two kinds:
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Profile scans — one credit per scan
•
Voice time — seconds of mock interview, measured by our server
Credits are granted the moment your payment clears and can be spent immediately.
3. Subscriptions
Starter (USD 9.99) and Pro (USD 24.99) renew automatically every 30 days until you cancel.
To cancel, open Settings → Billing and choose Cancel plan. Cancellation takes effect at the end of the period you have already paid for — you keep your access and your credits until then.
Cancelling does not trigger a refund of the current period, and it does not extend your credits. Your monthly allowance still expires at the end of the period, as it always does.
Credits do not roll over. Each renewal replaces your allowance rather than adding to it.
If a renewal payment fails, Dodo retries it. Your monthly credits expire on their own date while that happens.
4. Packs
The 2-hour pack (USD 8.99) and 5-scan pack (USD 4.99) are one-time purchases. They do not recur and there is nothing to cancel.
Pack credits last 90 days from the date of purchase. That date is fixed when you buy and is never extended.
5. Our refund position
We do not offer discretionary refunds.
Credits are delivered instantly and are usable the moment you buy them. Once granted, a credit is not refundable — whether or not you have spent it — except where the law says otherwise. Section 6 covers exactly that case.
We are not able to refund:
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credits that have expired
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a subscription period already under way
•
an account closed for breach of the Terms of Service
This is why we do not run trials, discounts or promotional pricing: the price you see is the price, and it is set low enough that it does not depend on breakage.
6. If you are in the EU or UK
Consumer law in the EU and UK gives you 14 days to withdraw from a purchase of digital content.
That right is waived when you agree, at checkout, to immediate access — because the product is delivered straight away. Dodo's checkout captures this agreement, so in practice your credits arrive and the withdrawal right ends at the same moment.
If you completed a purchase and had not yet received or used any credits, the 14-day right still stands. Write to us and we will arrange the refund through Dodo.
Nothing in this policy limits the consumer rights you hold where you live.
7. If we retire a feature
If we withdraw a feature you hold credits for, we give at least 90 days' notice so you can use them. Credits still unspent after that period are forfeited.
We may choose to convert them to another kind of credit instead, but we do not promise to.
8. If we close your account
If we close your account for something other than a breach of the Terms, we refund your unspent credits pro rata.
If we close it for a breach, unspent credits are forfeited.
If you delete your own account, unspent credits are not refunded.
9. Duplicate charges and payment errors
If you were charged twice, charged the wrong amount, or charged for something you did not buy, write to us. Payment errors are always refunded in full — this policy is about the product, not about mistakes.
10. How to ask
Email admin@philansys.com with the email address on your account and the approximate date of the purchase.
We acknowledge every request within 48 hours and decide within 5 business days. If a refund is due, Dodo processes it to your original payment method; how quickly it appears is up to your bank.
11. Contact and grievances
Chetan Baviskar — Proprietor & Grievance Officer
admin@philansys.com
Complaints are acknowledged within 48 hours and resolved within one month.
Philansys Labs · Flat 501, C Wing, Bhavya Heights, Katrak Road, Near Ram Mandir, Wadala, Mumbai, Maharashtra 400031, India · UDYAM-MH-19-0463571 · admin@philansys.com